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This page contains answers to common questions handled by our support people, along with some tips and tricks that we have found useful and presented here as questions.
Meta-B-N.
Yes. However, the files are quite large. The average 7.5-minute DRG file size is about 8 MBytes. There are two sample map files on Metabien's FTP site that are available for free download.
In addition, there are numerous web sites with DRG files freely available for downloading:
If you order on-line, your purchase is not subject to sales tax unless your shipping address is in California.
Our on-line ordering system is operated by a California company named Kagi, who processes your credit card charge, receives payment funds from your credit card company, and periodically sends a check to Metabien for these payments.
In the eyes of the tax collectors, when you purchase Metabien's products on-line you make your purchase from Kagi, and are subject to California and Alameda County sales tax if your shipping address is in these areas. However, for a limited time, Metabien will not charge customers for California and/or Alameda County sales tax. Metabien will pay those taxes.
Although located in Arizona, Metabien does not charge sales tax for Arizona customers. The vast majority of our orders are paid for by credit card through Kagi, and therefore Arizona customers are not subject to sales tax for the reasons given above. Orders with payment by check or money order directly to Metabien are at present considered "casual purchases" as provided in the Arizona State Sales Tax regulations and are therefore not subject to sales tax.
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If you have questions, comments, or suggestions about this web site, please send email to webmaster@metabien.com or postal mail to:
Metabien Software
3370 N. Hayden Rd. - Suite 123-118
Scottsdale, AZ 85251
USA